Customer Relationship Executive

This is a full-time, on-site role for a Customer Relationship Executive based in Visakhapatnam. The role involves engaging with clients on a daily basis to understand their requirements, address queries, and ensure a positive experience with Colourmoon’s services. Responsibilities include managing incoming calls and messages, coordinating with internal teams to resolve client issues, maintaining accurate records of interactions, and following up to ensure customer satisfaction. The Customer Relationship Executive will support business relationship development, assist in onboarding new clients, and provide regular updates to clients on service status and improvements. The role requires consistent professionalism, timely communication, and a customer-centric approach.

Qualifications

• Strong Customer Service and Customer Satisfaction skills, with a focus on delivering positive client experiences.
• Experience or interest in Business Relationship Management and Client Relations to support long-term partnerships.
• Effective Communication skills, including clear verbal and written communication in English and local languages as needed.
• Basic computer skills and familiarity with office productivity tools (email, spreadsheets, CRM or similar systems).
• Ability to work on-site in Visakhapatnam, manage time effectively, and handle multiple client interactions professionally.
• Positive attitude, willingness to learn, and openness to feedback; prior internship or customer-facing experience is an advantage but not mandatory.
• Minimum educational qualification: diploma or bachelor’s degree in any discipline.